Frequently Asked Questions - Vitamin & Supplement Brand

  1. Can I use my own pricing for supplements and vitamins?
    Yes, you're fully in charge of the pricing, so you can set any markup you deem fit. We have some of the best base pricing for dropshipping supplements in this industry which means you can offer great deals for your followers while making a profit.
  2. Is it safe to order private label supplements?
    Yes. We vet our suppliers and they offer quality products. We also check if the products are GMP certified and list the information on product pages. The supplement label templates we use are made in accordance with the FDA supplement labeling requirements.
  3. Do you ship globally and what’s the cost of shipping?
    We ship to the USA, the UK, and the European Union countries and we can reach your customers in 2-3 days after dispatch. That’s because we have warehouses in the USA and Europe. The shipping fee is weight-based and starts from $3.50. You will find all these details in the supplier app.
  4.  What are your shipping times?
    We have a daily pick-up from USPS at 2 pm Central Time and a UPS pick-up (Monday through Friday only) at 3 pm Central Time. In-stock orders are generally shipped within 1 to 3 business days.
  5. Will my customers know the products come from a supplier?
    No, all products will be shipped with your company logo and name.
  6. Do I need to have a credit card on file to sell your products?
    Before the supplier can fulfill any orders, you will need to have a valid credit card on file. Until then, customers will be able to place orders, but they will not ship any orders until we have a valid card on file.
    Also, if a payment fails after a valid credit card is put on file, that merchandise will not ship until a valid payment method has been updated and the merchandise has been paid for.
  7. What is the average shipping time for when a customer places an order
    Orders ship within 3 business days and are shipped via USPS, UPS or FEDEX.
  8.  How can I contact my supplier?
    When you receive your online store, you can contact the supplier via live chat on the app. 
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